Shipping & Returns

Returns & Exchange


Returns Policy
We take great pride in our reputation for quality, and if you are dissatisfied with your purchase we will assist you with an exchange or online credit note for full priced items.


Items returned within seven working days of purchase date will be exchanged for another item chosen by the customer or exchanged for an online credit note to use within six months.


Refunds can only be given on faulty items returned within seven working days of purchase date and must be unworn, clean and with tags still attached. 

 

How to return/exchange
Contact us immediately via email jax@archies.com.au  


Please indicate if you would prefer an refund, exchange for another item, size or an online credit note for later use – and the reason for this.

All products must be returned in the original condition, unworn and unwashed with tags still attached, with a copy of the original invoice and returns form included.

You will then be sent a reply email containing the details for your return – please print this off and include it with the original invoice and item you wish to return/exchange.

The original shipping charges are not refundable and if you are exchanging for an alternative item, a shipping charge will be applied according to the items chosen.

Please send your item to us including the returns form using a prepaid & traceable method to ensure safe and documented delivery.

For refunds please allow five working days to process after receipt of returned item.

 

Any items sent without the approval of Archie and without the returns form will not be accepted – and will be returned to the sender.

 

Reduced or sale items
We will happily exchange sale items (if the requested exchange in size and/or colour is available), however refunds and online credit notes will not be issued.


International Shipping

All international shipments up to 2kg weight will be sent via Registered Post - which provides the following:

  • proof that the article was sent when lodged at the post office counter
  • proof that the article was received - a signature is obtained on delivery

The four zone structure for delivery is divided into:

  • Zone A - NZ ($30.50)
  • Zone B - Asia Pacific ($37)
  • Zone C - USA/Canada/Middle East ($36.50)
  • Zone D - Rest of World ($53.25)

*Please note that the postage quotation is correct at time posted and are subject to change dependant on Australia Post*

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